Returns & Exchanges

At WONKY COFFEE, we want you to love every sip, but since coffee is a perishable food item, we can only accept returns on equipment and unopened accessories within 30 days. If your beans arrive damaged or you are unhappy with your roast, please reach out to our support team so we can make it right.

1

Initiate Your Request

Email our support team with your order number and a brief explanation of the issue or the items you wish to return.

2

Receive Authorization

Our team will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number and the return shipping address.

3

Pack and Ship

Securely package the unopened items in their original packaging and ship them back to us using your preferred tracked courier service.

4

Quality Check & Refund

Once our warehouse receives and inspects the items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing